Data Protection
Your privacy is a priority at xgjili. This page explains exactly what personal information we collect, why we collect it, how it is used, and what rights you have as a Filipino player on our platform.
What We Collect & Why
When you register an account on xgjili, we collect the personal details you submit during the sign-up process, including your full legal name, date of birth, email address, mobile number, and any identity verification documents required to confirm your eligibility as a player in the Philippines. We also collect information you provide when you contact our support team, submit a complaint, or update your account profile at any point during your time on the platform. Payment-related information — such as your preferred payment method, transaction references, and billing details — is collected when you make deposits or request withdrawals, though full card or account numbers are handled by our payment processors and are not stored directly on xgjili servers. Any communications you send to xgjili, including support chat logs, emails, and feedback submissions, may be retained as part of your account record for service quality and dispute resolution purposes. Providing accurate and complete information is a condition of using the platform, and submitting false details may result in account suspension in line with our Terms and Conditions.
When you access xgjili through your mobile browser or any other device, we automatically collect certain technical data about your session, including your IP address, device type, operating system, browser version, and the pages or game sections you visit within the platform. This data helps us understand how Filipino players interact with the site, identify technical issues, and improve the overall performance and usability of the platform on mobile devices. We also collect gameplay data — such as the games you play, bet amounts, session duration, and win or loss records — which is used to maintain accurate account histories, process withdrawals correctly, and support responsible gaming monitoring. Cookies and similar tracking technologies may be used to remember your session preferences and keep you logged in securely between visits; you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality. Aggregate, anonymised usage data may be analysed internally to guide product development decisions, but this data cannot be used to identify you as an individual.
The personal information collected by xgjili is used exclusively for the purposes of operating the platform, processing your transactions, verifying your identity, providing customer support, and complying with applicable Philippine laws and regulations governing online gaming. We use your contact details to send you account-related notifications — such as deposit confirmations, withdrawal updates, and security alerts — and we will only send you promotional communications if you have opted in to receive them. Your gameplay and transaction data is used to maintain accurate account records, process withdrawal requests, and support our responsible gaming obligations, including monitoring for signs of problem gambling behaviour. xgjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share limited data with trusted third-party service providers — such as payment processors and identity verification partners — but only to the extent necessary to deliver the services you have requested, and all such partners are contractually required to handle your data securely and in accordance with applicable privacy laws.
Your Rights
As a player based in the Philippines, you have clear rights over the personal information we hold about you. Here is a straightforward summary of what you can request at any time.
You have the right to request a copy of the personal data xgjili holds about you at any time. We will provide this information in a clear, readable format within a reasonable timeframe after verifying your identity. This includes your registration details, transaction history, and any communications on record.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update certain details directly through your account settings, or contact our support team for assistance with information that cannot be changed self-service.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records under Philippine gaming regulations. Requests for deletion can be submitted through our support team and will be reviewed on a case-by-case basis.
You have the right to object to certain types of data processing, including the use of your information for direct marketing purposes. If you no longer wish to receive promotional communications from xgjili, you can opt out at any time by contacting support or updating your communication preferences in your account settings.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider. This right applies to data you have provided to us directly and that we process on the basis of your consent or a contractual obligation.
To exercise any of the rights described above, contact the xgjili support team using the email address listed in the footer of this page. We will acknowledge your request promptly and aim to resolve it within 30 days. Identity verification may be required before we can action certain requests to protect the security of your account.
Security & Updates
xgjili implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the xgjili platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel who require it to perform their job functions. Payment transactions are processed through certified payment partners who maintain their own rigorous security standards, and full financial account details are never stored directly on xgjili servers. We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities, and we will notify affected players and relevant authorities in the event of a data breach that poses a risk to your rights or freedoms, in accordance with applicable Philippine law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to take steps to protect your own account — such as using a strong, unique password and logging out after each session on shared devices.
xgjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes to this policy, we will update the effective date shown at the top of this page, and where appropriate, we may notify registered players via their account email address. The most current version of this Privacy Policy will always be available on this page, and we encourage you to review it periodically to stay informed about how your personal data is being handled. Continued use of the xgjili platform after any update to this policy constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is used, please do not hesitate to reach out to our support team — contact details are available in the footer below. For further information about your rights as a data subject under Philippine law, you may also refer to the guidance published by the National Privacy Commission of the Philippines.
Ready to Play With Confidence?
Now that you know how xgjili handles your personal data, create your free account and enjoy slots, live casino games, and more — built for Filipino players, secured for your peace of mind.